retailciooutlook

Travel Centers Digitalized

Michael Rodgers, Chief Strategy & Information Officer, Pilot Flying J

Dickey's Barbecue Pit Brings Hey Alexa to the Restaurant Industry

Paula Suarez, VP-IT, Dickey’s Barbecue Restaurants, Inc.

Measuring Success in Omni- Channel Customer Experiences

Alice Sesay Pope, Sr. VP, Head of Contact Center & Customer Experience Officer, First Horizon National Corporation [NYSE: FHN]

Driving Transformative, Data-Driven Thinking

Shubham Mehrish, Vice President, Mars

The Phygital Frontier

Lockie Andrews, CIO/CDO, UNTUCKit

The Phygital Frontier

The retail industry has been slow to unite physical and digital (“phygital”) channels. COVID-19 accelerated digital and eCommerce adoption by at least ten years, causing supply

Checking Retail Tech in Israel

Judah Taub, Managing Partner, Hetz Ventures

Checking Retail Tech in Israel

Gradually, the Israeli retail-tech scene is becoming one that international retailers cannot afford to ignore

ECM, "The Dragon" to Deliver Business Value

Thomas Phelps IV, CIO & VP-Corporate Strategy, Laserfiche

One key metric in realigning IT is the percentage of IT spend focused on “keeping the lights on” versus business innovation.

State of Marketing in Existing Times: An Insight

Katie Newman, CMO, Leo Burnett

State of Marketing in Existing Times: An Insight

Marketing is all about giving people a compelling reason to care about your brand.

Dawn of a New Era in eCommerce

Chris Brook-Carter, Managing Director of RWRC (Ascential)

Dawn of a New Era in eCommerce

A foot race is on for retailers and brands to join up the dots around their data as they seek to control an understanding of their customers.

A Century of Success: Red Wing Shoes Innovates for Continued Growth

Marc Kermisch, VP & CIO, Red Wing Shoe Co.

A Century of Success: Red Wing Shoes Innovates for Continued Growth

A commitment to innovation, quality and customer service has propelled Red Wing Shoes to a company whose leadership has stood the test of time.

Augmenting POS with New, Innovative Digital Technologies

Steve Methvin, VP of Ecommerce and Retail Technology, Bozzuto’s

Augmenting POS with New, Innovative Digital Technologies

Today, customers have the choice to either visit brick-and-mortar stores to purchase products or can shop online, or use a combination of both to buy a product of their choice.

CX Strategies: A Shot In The Dark?

Waves Mowatt-Kane, Director, Customer Experience, Amtrak

CX Strategies: A Shot In The Dark?

Empathy is the first tenet of Design Thinking. Using empathy is your opportunity to seek a deeper understanding of your customer.

Mobisoft: Streamlining B2B E-Commerce at Fingertips

Matan Holander, VP Business Development

Mobisoft: Streamlining B2B E-Commerce at Fingertips

Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.

Retail Digital Convergence

Ruben Martin, CEO & Co-founder, Quivers

Retail Digital Convergence

The main goal is helping consumers find exactly what they need and ensure they receive the information to make a purchasing decision while having a great experience.

The Digital Retail Tools of the Future

Marc Biosi, Global Director, Sitel

In today’s retail setting, personalization is key to engaging and keeping customers loyal to your brand.

Why Every Retailer Must Become a Technology Company by 2020

Corey Tollefson, SVP & GM, Infor

Why Every Retailer Must Become a Technology Company by 2020

In today’s competitive marketplace, retailers have faced enormous challenges adapting to sky-high customer expectations and the pressures of digital on brick-and-mortar stores.

Breaking Down the Retail Complications

Robert Mills, EVP, Chief Technology, Digital Commerce and Strategy Officer, Tractor Supply Company

Breaking Down the Retail Complications

The use of AI has the potential to unleash greater productivity and cost savings through automation of back office functions.

Building A Great Team Equals Achieving Great Outcomes

Rohan Penman, Head of Technology, Adairs Retail Group

Building A Great Team Equals Achieving Great Outcomes

There is often nothing more time consuming than constantly ‘on-boarding’ other people’s team members on a project.

A Sneak Peak into the Future of Retail Landscape

Saqib .E. Awan, VP, Lightspeed Venture Partners

A Sneak Peak into the Future of Retail Landscape

This is no easy time for brick and mortar retailers as e-commerce continues to attract consumers.

Addressing Retail's Unfulfilled Promise

Lauren Mead, VP-Marketing, TrimeTrade Systems

Addressing Retail's Unfulfilled Promise

Today’s retail landscape is more challenging, competitive and dynamic than ever before.