Retail CIO Outlook Weekly Brief
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Paula Suarez, VP-IT, Dickey’s Barbecue Restaurants, Inc.
Alice Sesay Pope, Sr. VP, Head of Contact Center & Customer Experience Officer, First Horizon National Corporation [NYSE: FHN]
Lockie Andrews, CIO/CDO, UNTUCKit
The retail industry has been slow to unite physical and digital (“phygital”) channels. COVID-19 accelerated digital and eCommerce adoption by at least ten years, causing supply
Judah Taub, Managing Partner, Hetz Ventures
Gradually, the Israeli retail-tech scene is becoming one that international retailers cannot afford to ignore
Thomas Phelps IV, CIO & VP-Corporate Strategy, Laserfiche
One key metric in realigning IT is the percentage of IT spend focused on “keeping the lights on” versus business innovation.
Katie Newman, CMO, Leo Burnett
Marketing is all about giving people a compelling reason to care about your brand.
Chris Brook-Carter, Managing Director of RWRC (Ascential)
A foot race is on for retailers and brands to join up the dots around their data as they seek to control an understanding of their customers.
Marc Kermisch, VP & CIO, Red Wing Shoe Co.
A commitment to innovation, quality and customer service has propelled Red Wing Shoes to a company whose leadership has stood the test of time.
Steve Methvin, VP of Ecommerce and Retail Technology, Bozzuto’s
Today, customers have the choice to either visit brick-and-mortar stores to purchase products or can shop online, or use a combination of both to buy a product of their choice.
Waves Mowatt-Kane, Director, Customer Experience, Amtrak
Empathy is the first tenet of Design Thinking. Using empathy is your opportunity to seek a deeper understanding of your customer.
Matan Holander, VP Business Development
Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.
Ruben Martin, CEO & Co-founder, Quivers
The main goal is helping consumers find exactly what they need and ensure they receive the information to make a purchasing decision while having a great experience.
Marc Biosi, Global Director, Sitel
In today’s retail setting, personalization is key to engaging and keeping customers loyal to your brand.
Corey Tollefson, SVP & GM, Infor
In today’s competitive marketplace, retailers have faced enormous challenges adapting to sky-high customer expectations and the pressures of digital on brick-and-mortar stores.
Robert Mills, EVP, Chief Technology, Digital Commerce and Strategy Officer, Tractor Supply Company
The use of AI has the potential to unleash greater productivity and cost savings through automation of back office functions.
Rohan Penman, Head of Technology, Adairs Retail Group
There is often nothing more time consuming than constantly ‘on-boarding’ other people’s team members on a project.
Saqib .E. Awan, VP, Lightspeed Venture Partners
This is no easy time for brick and mortar retailers as e-commerce continues to attract consumers.
Lauren Mead, VP-Marketing, TrimeTrade Systems
Today’s retail landscape is more challenging, competitive and dynamic than ever before.
