retailciooutlook

The Changing Paradigm of Retail CRM

Ben Eason, SVP, Client Development Conversant, Epsilon

Technology and Innovation Transforming Health Care

Tom Miller, SVP & CIO, Anthem [NYSE: ANTM]

Mobile Marketing and The Evolution Of E-commerce

Marissa Tarleton, CMO, RetailMeNot, Inc

IoT as an Enabler to Operations and Commercial Strategies

Matt Meier, VP & CIO, Whirlpool Corporation

CX Strategies: A Shot In The Dark?

Waves Mowatt-Kane, Director, Customer Experience, Amtrak

CX Strategies: A Shot In The Dark?

Empathy is the first tenet of Design Thinking. Using empathy is your opportunity to seek a deeper understanding of your customer.

Ways to Take Friction Out of Cross-border Transfers

David Thompson, EVP, Global Operations and Technology, CTO & CIO, Western Union

Ways to Take Friction Out of Cross-border Transfers

There are a few core trends that I see resonating across the industry; all have to do with providing ease and convenience for the customer and the capability to move money in minutes.

More than Just a Cash Register: Disruptive Technology for Retailers

Jason Richelson, Founder and CSO, ShopKeep

Over the next few years, Main Street is poised to witness a dramatic increase in the health of small businesses across the retail sector.

Turning Consumer Generated Content into Valuable Brand Asset

Luis Sanz, Founder, Olapic

Turning Consumer Generated Content into Valuable Brand Asset

There is no question that data is a critical part of retail success. Each part of the customer journey needs to be tracked and measured.

Advancing Cloud With 3 PS - Predictability, Programmability, and Possibility

Sanjay Sivam, Director, Inside Sales and Services Sales, Poly Asia Pacific

Advancing Cloud With 3 PS - Predictability, Programmability, and Possibility

With everything residing in the Cloud, it is also easier to conceptualize and build workflows that weave through different “always-on, available-anywhere” systems and data sets to

Service Management in the Age of Digitization

Douglas Duncan, CIO, Columbia Insurance Group

Service Management in the Age of Digitization

If there is one thing that has been a core function of IT shops large and small over the years, it is the delivery of service.

The Changing Landscape of E-commerce and Challenges for CIOs and CMOs

Ajit Sivadasan, VP/GM Global eCommerce, Lenovo

The Changing Landscape of E-commerce and Challenges for CIOs and CMOs

​In a world defined by internet ubiquity, e-commerce, is arguably the most impactful and transformative business model we have witnessed in over a 100+ years.

The Industrial IoT Attack Surface

Matt Griffiths, CIO, Stanley Black & Decker Industrial

The Industrial IoT Attack Surface

The average lifespan of industrial manufacturing machinery is around 20 years.

Mobisoft: Streamlining B2B E-Commerce at Fingertips

Matan Holander, VP Business Development

Mobisoft: Streamlining B2B E-Commerce at Fingertips

Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.

The COVID Catalyst and The Paradigm Shift

Alexandra Hourani, NA Digital GMM Director, Converse

The COVID Catalyst and The Paradigm Shift

For ten years, retailers have faced the impending doom of the “retail apocalypse.” Stalwart retailers closed doors and filed for bankruptcy, while a new breed of digitally-native retailers started to evolve.

Enterprise Architecture Means Thinking Business First, then Technology

Steven Van Wyk, CIO/COO, The PNC Financial Services Group

The model is based on a service-oriented architecture that defines the standard business capabilities that make up a bank- such as payments, loan offerings.

Harnessing the Power of Big Data: A Crucial Competitive Advantage for Brick-and-Mortar Retail

Alex Bordei, Director of Product and Development, Bigstep

Harnessing the Power of Big Data: A Crucial Competitive Advantage for Brick-and-Mortar Retail

More data speeds up the business decision by analyzing a multitude of key performance indicators and partly solves one of the core issues of offline retailers.

The 360-Degree View Must Be Definitive

Lauren Freedman, SVP Digital Strategy/Chief Merchant, Astound Commerce

The 360-Degree View Must Be Definitive

The competitive landscape is challenging and knowing one’s customer may be more important than ever before.

Do IT Professionals Have a Social Responsibility?

Sam Segran, CIO, Texas Tech University

Do IT Professionals Have a Social Responsibility?

As IT professionals, we should strive to leave the cyber world better than we found “IT”!

Taking AI the Last Mile in Retail The Key to Unlocking Insights that AI Provides

Tim Collins, President, Aimia's Intelligent Shopper Solutions

Taking AI the Last Mile in Retail The Key to Unlocking Insights that AI Provides

Artificial Intelligence and machine learning provide insights at a level of granularity and speed that we would not have dreamed of even five years ago.

Building Technology Powered Lifestyle Brands: Changing Role of a CIO in Retail

Anishiya Taneja, CIO, Serena & Lily

Building Technology Powered Lifestyle Brands: Changing Role of a CIO in Retail

Change is occurring within industries and making odd bedfellows through the Internet of Things (IoT).