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Retail Technology: It's Not Always a Silver Bullet

By Shelagh Stoneham, SVP of Chico's FAS, International Branding/Marketing Executive and Keynote Speaker

Driving Innovation and Leveraging Stores as a...

By Edward Park, SVP, Head of Retail, Digital, Allocations, Wholesale Operations (North America), GUESS? Inc.

Role of Augmented Reality in Retail

By Rekha (Sasirekha) Ramesh, SVP - Global Head of IT and Digital Strategy, Daymon Worldwide

Be Ready or be Gone - Insights for the Fast...

By Brett Beveridge, Founder & President, The Retail Outsource Companies

State of Marketing in Existing Times: An Insight

By Katie Newman, CMO, Leo Burnett

State of Marketing in Existing Times: An Insight

Marketing is all about giving people a compelling reason to care about your brand.

Ways to Take Friction Out of Cross-border Transfers

By David Thompson, EVP, Global Operations and Technology, CTO & CIO, Western Union

Ways to Take Friction Out of Cross-border Transfers

There are a few core trends that I see resonating across the industry; all have to do with providing ease and convenience for the customer and the capability to move money in minutes.

Commerce to Be a Game Changer for Shoppers

By Don Scheibenreif, VP-Distinguished Analyst, Gartner

Commerce leaders have made online transactions efficient and customer friendly.

Service Management in the Age of Digitization

By Douglas Duncan, CIO, Columbia Insurance Group

Service Management in the Age of Digitization

If there is one thing that has been a core function of IT shops large and small over the years, it is the delivery of service.

Digitizing the Retail Customer Experience and What it Means for Multichannel Retailers Today

By Bob Hetu, Research Director, Gartner [NYSE:IT]

Digitizing the Retail Customer Experience and What it Means for Multichannel Retailers Today

The powerful combination of digital and physical is where a multichannel retailer can exert itself.

AI and it's Place in E-Commerce

By Anna Cole, Director of E-Commerce Operations, User Experience and Merchandising, Carhartt

AI and it's Place in E-Commerce

It was hard to believe that a machine could out-think a genius like Kasparov.

Integrating Data for a 360-degree Customer View

By Bernard Luthi, President, Monoprice

Integrating Data for a 360-degree Customer View

In this day and age it is very critical to understand your customer and their journey with your organization.

Workforce Management Solutions Automating Business Processes

By Jahan Jamshidi, Director- IT, Aztec Shops

Workforce Management Solutions Automating Business Processes

Aztec Shops, a retail operation located in the San Diego State University campus, has been using a comprehensive suite of solutions, including time and attendance, employee scheduling.

Technology- The Third Facet of Guest experience

By John De Angelis, CIO, The Star Entertainment Group

Technology- The Third Facet of Guest experience

The most significant change over the past 5 years has been the role of technology in guest experience, enhancing our ability to deliver personalised and thrilling moments at scale.

AI and its Place in E-Commerce

By Anna Cole, Director of E-Commerce Operations, User Experience and Merchandising, Carhartt

AI and its Place in E-Commerce

It’s 1997 and the super computer Deep Blue is going up against the reigning World Chess Champion, Garry Kasparov for the second time, but this time Deep Blue wins.

Industry Collaboration Key to Enhancing Payment Security

By Todd Aadland, SVP, Federal Reserve Bank of Chicago

The security challenges facing the payments industry require broad cooperation and coordination across the payments ecosystem.

Business Intelligence: New Data and Insights Propel Fraud Fighting Solutions Ahead

By Don Bush, Vice President of Marketing, Kount

Business Intelligence: New Data and Insights Propel Fraud Fighting Solutions Ahead

BI provides business managers analytical insights of real-time data in visual interfaces and automated workflow systems.

Is it about IT? Never Ever

By Ralf Schneider, CIO, Allianz Group

Is it about IT? Never Ever

At the end of the day, you really need to scale the skills around technology and make them an integral part of the business.

Disrupting the Retail Customer Experience

By Hilary Hahn, VP, Customer Experience Innovation, Sykes Enterprises, Incorporated

Disrupting the Retail Customer Experience

AI is fueling the best retail experiences. It is the backbone for support and sales agents to tailor the best responses expediently, that solve issues or complete sales.

AI: What it Can Bring and How to Prepare for the Future

By Chris Miller, Chief Technology & Innovation Officer, Avanade

AI: What it Can Bring and How to Prepare for the Future

Every decade a major disruption has occurred that altered the digital landscape: from the PC revolution, to the internet boom, to the mobile-first rise.

Turning Consumer Generated Content into Valuable Brand Asset

By Luis Sanz, Founder, Olapic

Turning Consumer Generated Content into Valuable Brand Asset

There is no question that data is a critical part of retail success. Each part of the customer journey needs to be tracked and measured.

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