retailciooutlook

A Century of Success: Red Wing Shoes Innovates for Continued Growth

Marc Kermisch, VP & CIO, Red Wing Shoe Co.

Was Darwin Wrong About Retail?

Richard Heyman, SVP & CIO, Gordmans Stores in Omaha, NE

Natural Intelligence and Artificial Expectations

Gael DE Talhouet, Vice President Brand Building, Essity GMBH

Engaging the New Next Gen Shopper with Cognitive Computing

Michelle Peluso, CMO, IBM Corporation And Laurence Haziot, Global Managing Director, Consumer Industries, IBM Corporation [NYSE:IBM]

Artificial Intelligence, Machine Learning, and the Future of Online Retail

Faraz Mohamed, Director, Head of Innovation, Nisum

Artificial Intelligence, Machine Learning, and the Future of Online Retail

Artificial intelligence (AI) and machine learning are disrupting business as usual across industries.

Advancing Cloud With 3 PS - Predictability, Programmability, and Possibility

Sanjay Sivam, Director, Inside Sales and Services Sales, Poly Asia Pacific

Advancing Cloud With 3 PS - Predictability, Programmability, and Possibility

With everything residing in the Cloud, it is also easier to conceptualize and build workflows that weave through different “always-on, available-anywhere” systems and data sets to

Top 6 Retail Analytics Trends of 2017

Jeff Huckaby, Segment Director, Retail and Consumer Goods, Tableau Software [NASDAQ: DATA]

Business intelligence norms are evolving across the retail industry, and leading retailers are prioritizing analytics initiatives as a result.

"Embracing Social Media to Enhance the Customer Experience"

Jim McCann, Founder and CEO, 1-800-Flowers.com

As a leading destination for floral and gourmet gifts, we have worked hard to build trust with our 30 million customers today.

Customer Experience on Digital Platforms

Hui Wu-Curtis, Sr. Director, Customer Care Strategy-Global, Choice Hotels International

Customer Experience on Digital Platforms

The role of contact centers are often diminished due to the volume of interaction it handles in comparison to websites.

Considerations for Casinos and Gaming Operations

Matthew Klyman, Chief Information Officer, Marshall Retail Group

Considerations for Casinos and Gaming Operations

We don't want retail to be a cold and sterile environment and we love the fact that we have a four wall environment that we get to talk to our customers.

Driving Consumer Experience through Intuitive Technology

Charlie Cole, Chief Digital Officer, VP, TUMI

Driving Consumer Experience through Intuitive Technology

It’s easy to overcomplicate. Ultimately retail is divided by two lowest common denominators of data–at the product level and at the customer level.

Which are the Top Retail Technology Trends to Watch Out for

Savio Thattil, CIO & SVP of Technology, Sephora Americas

Which are the Top Retail Technology Trends to Watch Out for

To my mind, the top retail technology trend is mobile payments, and offering consumers greater optionality in how they pay, particularly with the advent of Apple Pay.

Mobisoft: Streamlining B2B E-Commerce at Fingertips

Matan Holander, VP Business Development

Mobisoft: Streamlining B2B E-Commerce at Fingertips

Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.

Why Gamification for Retail is a Powerful Tool for Connecting with Millennials

Anand Shaw, Cofounder, Inventrik Pte Ltd

Why Gamification for Retail is a Powerful Tool for Connecting with Millennials

In the age of smart-phones, social media and connected devices; keeping millennials engaged has become more difficult than ever before, especially for retailers.

Show Me a Great Technology Strategy and I'll Show You a Successful Retailer

Rohan Penman, Global Head of Technology, T2 Tea

The traditional approaches to customers may not work in the years to come or become niche in their acceptance.

Growing Pains for Amazon

James Keller, Executive Partner, Bulger Partners

Growing Pains for Amazon

It is shaping up to be another great year for Amazon and one that represents some big milestones for the company.

Increasing Customer Engagement through Data and Technology

Courtney Graybill, Vice President, Customer Experience & Product Management, David's Bridal

Increasing Customer Engagement through Data and Technology

​Courtney Graybill devises customer experience roadmaps and executes on those strategies to drive shopper engagements for David’s Bridal.

The Connected Employee: What Every Business Leader Needs to Know

Andrew Morawski, President & Country Chairman, Vodafone Americas

The Connected Employee: What Every Business Leader Needs to Know

All over the world, today’s enterprises are operating in an increasingly complex business landscape.

The Digital Retail Tools of the Future

Marc Biosi, Global Director, Sitel

The Digital Retail Tools of the Future

In today’s retail setting, personalization is key to engaging and keeping customers loyal to your brand.

The Changing Nature of Retail Ecosystem

Jason Goldberg, SVP Commerce & Content Practice, SapientRazorfis

The Changing Nature of Retail Ecosystem

I came to retail at a time when the retail landscape was dramatically changing. At the time, computer city superstore was the first big box concept for technology.