retailciooutlook

Retail Is Detail They Say

Stuart Freer, Chief Digital Officer, MECCA Brands

3 Trends on Every CIO's Holiday Wish List

Warren Perlman, CIO, Ceridian

The Changing Nature of Retail Ecosystem

Jason Goldberg, SVP Commerce & Content Practice, SapientRazorfis

The Post- Office Generation

Ryan Byrd, CIO & VP Engineering, Entrata

The Post- Office Generation

Google Apps is the new office software leader, particularly for younger, faster-moving, web-centric companies.

Transforming Our Customer Experience through an Omni-channel Lens

Gary Aliff, Senior Director, Salesforce Practice and Delivery Lead, Gap Inc. [NYSE:GPS]

Transforming Our Customer Experience through an Omni-channel Lens

Data driven, product focused, customer obsessed. This is what we at Gap Inc. aspire, in providing customer service in our contact centers.

Integrating Data for a 360-degree Customer View

Bernard Luthi, President, Monoprice

In this day and age it is very critical to understand your customer and their journey with your organization.

Revving the Tech-ometer

Keith Crerar, Executive VP, TradeRev

Revving the Tech-ometer

Technology is significantly changing the way dealers approach vehicle acquisition, inventory, remarketing and sales.

The Future Face of the In-Store Customer Experience: Face Recognition Technology

Julia Ricci, VP, Information Technology - Retail Shared Services & Solutions, Total Wine & More

The Future Face of the In-Store Customer Experience: Face Recognition Technology

Simple integration, continuous learning, low cost and accuracy of face detection and analysis would potentially make face recognition a commodity service for retail software applications.

How to Re-imagine Retail Using Design Thinking

Martin Granström, Sr Director, Head of Design, Sam's Club

How to Re-imagine Retail Using Design Thinking

"Design thinking” has recently entered our collective buzzword vocabulary, but it is much more than just office jargon. With the right understanding and application, design thinking can

API Driven Adaptive Architecture for the Post-Covid Business Agility

Srinivasan Rajamanickam, Head of Global Architecture and Omni channel technologies, Tapestry

API Driven Adaptive Architecture for the Post-Covid Business Agility

The shift to digital business models during the pandemic has only added urgency to the need for agility and adaptive software architecture.

Data Analytics: New Edge for Success

Colin Boyd, VP and CIO, Joy Global [NYSE-JOY]

Data Analytics: New Edge for Success

If we look back over the past two or three decades, the growth in digital data has been driven by the spread of transactional IT systems.

Mobisoft: Streamlining B2B E-Commerce at Fingertips

Matan Holander, VP Business Development

Mobisoft: Streamlining B2B E-Commerce at Fingertips

Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.

The 4th Industrial Revolution: Retailer's Must Do or Die

Dr. Mark Chrystal, Chief Analytics Officer, rue21

The 4th Industrial Revolution: Retailer's Must Do or Die

We are in the midst of an industrial revolution that will impact the world economy and humankind every bit as much as the first industrial revolution did.

Looking For A Retail Tech Revolution? It Starts With The Packaging

Martin Ros, SVP & Head of Intelligent Packaging, Stora Enso [HEL: STERV

Customers can also interact with the RFID tag using their smartphone to verify their packages are un-tampered-with, building trust with the retailer

Raising the Benchmark of a Good Customer Experience

Djamel Toubrinet, Marketing Director, Americas–Retail, Cegid Group

Raising the Benchmark of a Good Customer Experience

Thriving retail brands nurture deeper connections with shoppers by building communities.

Technology Changes to Supply Chains Demand Good Leadership

Kevin Glynn, VP and CIO, DSC Logistics

Technology Changes to Supply Chains Demand Good Leadership

Our work in supply chain is changing rapidly as we implement new technology. Our leadership challenge as CIOs and IT leaders is not only to describe what the new technology will do.

Apparel Development and Technology: Making the Digital Connection

David Grant, Vice President, PLM, Design and Supply Chain Systems, Fast Retailing [TYO: 9983]

Apparel Development and Technology: Making the Digital Connection

It’s no secret that the apparel manufacturing industry has a history of slow adoption rate of new technology.

Driving Innovation and Leveraging Stores as a Competitive Advantage

Edward Park, SVP, Head of Retail, Digital, Allocations, Wholesale Operations (North America), GUESS? Inc.

Driving Innovation and Leveraging Stores as a Competitive Advantage

The challenge facing retail today is transforming stores to connect that invaluable hub of experience.

A Century of Success: Red Wing Shoes Innovates for Continued Growth

Marc Kermisch, VP & CIO, Red Wing Shoe Co.

A Century of Success: Red Wing Shoes Innovates for Continued Growth

A commitment to innovation, quality and customer service has propelled Red Wing Shoes to a company whose leadership has stood the test of time.