Retail CIO Outlook Weekly Brief
Be first to read the latest tech news, Industry Leader's Insights, and CIO interviews of medium and large enterprises exclusively from Retail CIO Outlook
Matt Meier, VP & CIO, Whirlpool Corporation
Stephen Barnham, SVP & CIO, MetLife Asia
Phil Stevens, CAO & CIO, Army & Air Force Exchange Service
Retail is the most competitive sector in business today with rapid innovation in the customer journey and the “last mile” of fulfillment.
Paul Scorza, CIO, Ahold USA, Inc.
Over the past couple of years, there has been a shift in the role of the CIO at Ahold USA. Until recently, the role of the CIO, and IT in general, had been viewed as a support function.
Mark Osborn, VP, Strategy and Business Planning, SAP
In discrete manufacturing, a machine vision-enabled process can provide a visual inspection of materials, parts, and labels from a given bill-of-materials (BOM) prior to assembly.
Hui Wu-Curtis, Sr. Director, Customer Care Strategy-Global, Choice Hotels International
In today’s environment, the contact center is viewed as one of many channels for customers to reach organizations.
Waves Mowatt-Kane, Director, Customer Experience, Amtrak
Empathy is the first tenet of Design Thinking. Using empathy is your opportunity to seek a deeper understanding of your customer.
Jean-Francois Bessiron, VP Goods International, Groupon [NASDAQ: GRPN]
Companies seem to be good at collecting data on customers but have not quite tackled how to operationalise that data and use it for the benefit of the customers
Steven Van Wyk, CIO/COO, The PNC Financial Services Group
The model is based on a service-oriented architecture that defines the standard business capabilities that make up a bank- such as payments, loan offerings.
Rod Sides, Vice Chairman, US Retail, Wholesale and Distribution leader, Deloitte LLP
Global market forces combined with an increasing proliferation of retail channels, along with commoditization of products and pricing, have resulted in elevated expectations on the part of many consumers.
Matan Holander, VP Business Development
Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.
Michelle Rydman, Senior Product Manager, Infor
Somewhere along the way, CRM lost its focus. The systems originally named after the customer relationship gradually morphed into management reporting tools.
Ronald Blahnik, CIO, Hibbett Sport
In the event of a cyberattack, your vendor must be in a position to safeguard your data, and protect it from damage.
Andy Weir, Executive General Manager, Bankwest Technology & Transformation
By providing the user an endless choice of instagramable selfies, retailers created a stage for their actor to star in and broadcast their brand story.
Patricia R. Hume, Chief Commercial Officer, iPass
We live in a mobile world, where a staggering 4.8 billion people around the world are mobile users. Among those billions, more than one billion are mobile professionals.
Gene Ku, Chairman, Mobovida, LLC
Consumer tastes are as fickle as ever and styles change with seemingly every Instagram personality or YouTube celebrity touting new wares from different brands.
Sreekanth Chetlur, Head Of E-Commerce & Omni Channel, Pt Matahari Department Store Tbk
It is time for other retailers to make the digital transformation towards the new age of retail.
Benoit Montreuil, Professor in ISYE School, Coca- Cola Chair in Material Handling and Distribution
Simulation assists organizations in assessing the state, performance, anomalies, opportunities and risks of current and proposed supply chains and logistic systems.
