Retail CIO Outlook Weekly Brief
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Matt Meier, VP & CIO, Whirlpool Corporation
Waves Mowatt-Kane, Director, Customer Experience, Amtrak
Empathy is the first tenet of Design Thinking. Using empathy is your opportunity to seek a deeper understanding of your customer.
David Thompson, EVP, Global Operations and Technology, CTO & CIO, Western Union
There are a few core trends that I see resonating across the industry; all have to do with providing ease and convenience for the customer and the capability to move money in minutes.
Jason Richelson, Founder and CSO, ShopKeep
Over the next few years, Main Street is poised to witness a dramatic increase in the health of small businesses across the retail sector.
Luis Sanz, Founder, Olapic
There is no question that data is a critical part of retail success. Each part of the customer journey needs to be tracked and measured.
Sanjay Sivam, Director, Inside Sales and Services Sales, Poly Asia Pacific
With everything residing in the Cloud, it is also easier to conceptualize and build workflows that weave through different “always-on, available-anywhere” systems and data sets to
Douglas Duncan, CIO, Columbia Insurance Group
If there is one thing that has been a core function of IT shops large and small over the years, it is the delivery of service.
Ajit Sivadasan, VP/GM Global eCommerce, Lenovo
In a world defined by internet ubiquity, e-commerce, is arguably the most impactful and transformative business model we have witnessed in over a 100+ years.
Matt Griffiths, CIO, Stanley Black & Decker Industrial
The average lifespan of industrial manufacturing machinery is around 20 years.
Matan Holander, VP Business Development
Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.
Alexandra Hourani, NA Digital GMM Director, Converse
For ten years, retailers have faced the impending doom of the “retail apocalypse.” Stalwart retailers closed doors and filed for bankruptcy, while a new breed of digitally-native retailers started to evolve.
Steven Van Wyk, CIO/COO, The PNC Financial Services Group
The model is based on a service-oriented architecture that defines the standard business capabilities that make up a bank- such as payments, loan offerings.
Alex Bordei, Director of Product and Development, Bigstep
More data speeds up the business decision by analyzing a multitude of key performance indicators and partly solves one of the core issues of offline retailers.
Lauren Freedman, SVP Digital Strategy/Chief Merchant, Astound Commerce
The competitive landscape is challenging and knowing one’s customer may be more important than ever before.
Sam Segran, CIO, Texas Tech University
As IT professionals, we should strive to leave the cyber world better than we found “IT”!
Tim Collins, President, Aimia's Intelligent Shopper Solutions
Artificial Intelligence and machine learning provide insights at a level of granularity and speed that we would not have dreamed of even five years ago.
Anishiya Taneja, CIO, Serena & Lily
Change is occurring within industries and making odd bedfellows through the Internet of Things (IoT).
