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Building Next-Generation Retail Operating Model

By Scott Welty, VP-Retail Strategy, JDA Software

How to Stay Connected With Customers After the...

By Curt Hilliard, CMO, DirectBuy

Digital Technology Transformation

By April Butterfield, Senior Director of Technology, Jabil And Gary Cantrell, CIO & SVP Information Technology, Jabil

Customer Experience on Digital Platforms

By Hui Wu-Curtis, Sr. Director, Customer Care Strategy-Global, Choice Hotels International

Customer Experience on Digital Platforms

The role of contact centers are often diminished due to the volume of interaction it handles in comparison to websites.

The Realization that Online is Where the Future Is

By Reid Greenberg, SVP, Kantar Retail

The Realization that Online is Where the Future Is

The good news is, there are a lot of shiny things to ignore and focus on the leading trends that seem to be valid for commanding attention for the foreseeable future.

Digital in Retail: The Three Steps to Maturity

By Paul Conder, Principal, CallisonRTKL

There are three big challenges that brands face as they become more mature as digital retailers–how to store and organize data, how to collect it, and how to use it.

Technology Pushing Cost Savings in Logistics

By E.R. Williams, Co-Founder and Technology Lead, Zipline Logistics

Technology Pushing Cost Savings in Logistics

Today’s technology can’t tell you the best strategic decisions to make, but it can uncover the correlations and information you need in order to make those decisions yourself.

Service Management in the Age of Digitization

By Douglas Duncan, CIO, Columbia Insurance Group

Service Management in the Age of Digitization

If there is one thing that has been a core function of IT shops large and small over the years, it is the delivery of service.

AI and it's Place in E-Commerce

By Anna Cole, Director of E-Commerce Operations, User Experience and Merchandising, Carhartt

AI and it's Place in E-Commerce

It was hard to believe that a machine could out-think a genius like Kasparov.

3 Retail Practices to Thrive, Not Just Survive

By Russ Haswell, VP, Retail, Medallia

3 Retail Practices to Thrive, Not Just Survive

If you are a retailer reading the headlines today, you must believe the sky is falling. From store closures, declining foot traffic, missed earnings and, of course, all things Amazon, the world of retail must seem pretty bleak.

Why Every Retailer Must Become a Technology Company by 2020

By Corey Tollefson, SVP & GM, Infor

Why Every Retailer Must Become a Technology Company by 2020

In today’s competitive marketplace, retailers have faced enormous challenges adapting to sky-high customer expectations and the pressures of digital on brick-and-mortar stores.

Schneider Electric: Connected Retail- Computing Power to Every Store

By Kevin Brown, SVP of Innovation & CTO, Secure Power Division, Schneider Electric

Schneider Electric: Connected Retail- Computing Power to Every Store

So, we had our guys there fixing the problem before it escalated on the customer end. This is how we see the future and Schneider is in a key position to help augment what the CIO is trying to do with their existing staff.

Be Technically and Tactically Proficient: Embrace the 'And'

By Steve Weiskircher, CIO, ThinkGeek Inc

Be Technically and Tactically Proficient: Embrace the 'And'

Omni-channel integration. Big Data. Mobile. Cloud. It seems every day there is a new technology being hyped and the pace continues to accelerate.

Growing Pains for Amazon

By James Keller, Executive Partner, Bulger Partners

It is shaping up to be another great year for Amazon and one that represents some big milestones for the company.

More than Just a Cash Register: Disruptive Technology for Retailers

By Jason Richelson, Founder and CSO, ShopKeep

More than Just a Cash Register: Disruptive Technology for Retailers

Over the next few years, Main Street is poised to witness a dramatic increase in the health of small businesses across the retail sector.

Delivering an Elevated Customer Experience Requires an Agile Retail Technology Platform

By Perry Kramer, SVP & Practice Lead, Boston Retail Partners

Delivering an Elevated Customer Experience Requires an Agile Retail Technology Platform

Retailers that are thriving—and there are lots of them— anticipate and react to consumers’ demand for an enhanced and continuously changing retail experience.

Benefits of Cloud in Logistics

By Chuck Fuerst, Director of Product Strategy, HighJump Software

Benefits of Cloud in Logistics

Cloud computing is a hot topic and the basic structure is similar no matter the service: a vendor hosts the software application and hardware infrastructure.

The Future of Marketing: Creating 3-Dimensional Customer Profiles in an IoT Frenzied World

By Jeanine Banks, EVP, Global Products & Solutions, Axway

The Future of Marketing: Creating 3-Dimensional Customer Profiles in an IoT Frenzied World

Customers are digitally tethered to mobile applications, social media platforms and websites, resulting in massive volumes of data.

Danger Ahead for C Level in Digital Commerce and Job Role Ambiguity

By Alan Royal, Head of Technology Innovation and Business Transformation, Strategy CIO

Danger Ahead for C Level in Digital Commerce and Job Role Ambiguity

IT project failure rates today still are in excess of 40 percent.

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