Marc Kermisch, VP & CIO, Red Wing Shoe Co.
Richard Heyman, SVP & CIO, Gordmans Stores in Omaha, NE
Gael DE Talhouet, Vice President Brand Building, Essity GMBH
Michelle Peluso, CMO, IBM Corporation And Laurence Haziot, Global Managing Director, Consumer Industries, IBM Corporation [NYSE:IBM]
Faraz Mohamed, Director, Head of Innovation, Nisum
Artificial intelligence (AI) and machine learning are disrupting business as usual across industries.
Sanjay Sivam, Director, Inside Sales and Services Sales, Poly Asia Pacific
With everything residing in the Cloud, it is also easier to conceptualize and build workflows that weave through different “always-on, available-anywhere” systems and data sets to
Jeff Huckaby, Segment Director, Retail and Consumer Goods, Tableau Software [NASDAQ: DATA]
Business intelligence norms are evolving across the retail industry, and leading retailers are prioritizing analytics initiatives as a result.
Jim McCann, Founder and CEO, 1-800-Flowers.com
As a leading destination for floral and gourmet gifts, we have worked hard to build trust with our 30 million customers today.
Hui Wu-Curtis, Sr. Director, Customer Care Strategy-Global, Choice Hotels International
The role of contact centers are often diminished due to the volume of interaction it handles in comparison to websites.
Matthew Klyman, Chief Information Officer, Marshall Retail Group
We don't want retail to be a cold and sterile environment and we love the fact that we have a four wall environment that we get to talk to our customers.
Charlie Cole, Chief Digital Officer, VP, TUMI
It’s easy to overcomplicate. Ultimately retail is divided by two lowest common denominators of data–at the product level and at the customer level.
Savio Thattil, CIO & SVP of Technology, Sephora Americas
To my mind, the top retail technology trend is mobile payments, and offering consumers greater optionality in how they pay, particularly with the advent of Apple Pay.
Matan Holander, VP Business Development
Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.
Anand Shaw, Cofounder, Inventrik Pte Ltd
In the age of smart-phones, social media and connected devices; keeping millennials engaged has become more difficult than ever before, especially for retailers.
Rohan Penman, Global Head of Technology, T2 Tea
The traditional approaches to customers may not work in the years to come or become niche in their acceptance.
James Keller, Executive Partner, Bulger Partners
It is shaping up to be another great year for Amazon and one that represents some big milestones for the company.
Courtney Graybill, Vice President, Customer Experience & Product Management, David's Bridal
Courtney Graybill devises customer experience roadmaps and executes on those strategies to drive shopper engagements for David’s Bridal.
Andrew Morawski, President & Country Chairman, Vodafone Americas
All over the world, today’s enterprises are operating in an increasingly complex business landscape.
Marc Biosi, Global Director, Sitel
In today’s retail setting, personalization is key to engaging and keeping customers loyal to your brand.
Jason Goldberg, SVP Commerce & Content Practice, SapientRazorfis
I came to retail at a time when the retail landscape was dramatically changing. At the time, computer city superstore was the first big box concept for technology.