Retail CIO Outlook Weekly Brief
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Gareth Bridges, Director, Digital Business, Equinix Asia-Pacific
Brett Thoreson, CEO & Co-Founder, CartStack
Courtney Graybill, Vice President, Customer Experience & Product Management, David's Bridal
Mohan Krishnaraj, Global Head of User Experience at HARMAN, a Samsung company
Kyu Cho, VP-Consulting Services, Nisum
Retailers know that omnichannel is the way of the future. Having a digital presence is table stakes at this point, with mobile and social commerce not far behind.
Julie Vargas, Director, Global RFID Market Development, Food, Avery Dennison Corporation
While some analysts predict the dominance of one solution over the others, the smarter bet is on ecosystems in which various technologies play to their particular strengths. Should you
Gary Aliff, Senior Director, Salesforce Practice and Delivery Lead, Gap Inc. [NYSE:GPS]
Data driven, product focused, customer obsessed. This is what we at Gap Inc. aspire, in providing customer service in our contact centers.
David Grant, Vice President, PLM, Design and Supply Chain Systems, Fast Retailing [TYO: 9983]
It’s no secret that the apparel manufacturing industry has a history of slow adoption rate of new technology.
Matt Meier, VP & CIO, Whirlpool Corporation
The dawn of Cloud Computing, Big Data, Machine Learning, Mobile, IoT and myriad other over-used buzzwords have forever changed the opportunity.
Michael Adams, VP of IT, MarineMax
A new world order has slowly evolved, leaving many corporate technology teams unprepared to adapt to the critical new responsibilities they manage.
Luis Sanz, Founder, Olapic
There is no question that data is a critical part of retail success. Each part of the customer journey needs to be tracked and measured.
Angela Hsu, SVP of Marketing and eCommerce, Lamps Plus
With the growing success of text chat on LampsPlus.com, we recently began to look for ways to build better connections between our online customers and our brick and mortar lighting and decor stores.
Matan Holander, VP Business Development
Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.
Andrew Morawski, President & Country Chairman, Vodafone Americas
All over the world, today’s enterprises are operating in an increasingly complex business landscape.
April Butterfield, Senior Director of Technology, Jabil And Gary Cantrell, CIO & SVP Information Technology, Jabil
Thanks to technology and the evolving digital economy, consumers have better access to goods and services than ever before.
Robert Mills, EVP, Chief Technology, Digital Commerce and Strategy Officer, Tractor Supply Company
The use of AI has the potential to unleash greater productivity and cost savings through automation of back office functions.
Hui Wu-Curtis, Sr. Director, Customer Care Strategy-Global, Choice Hotels International
The role of contact centers are often diminished due to the volume of interaction it handles in comparison to websites.
Matthew Klyman, Chief Information Officer, Marshall Retail Group
We don't want retail to be a cold and sterile environment and we love the fact that we have a four wall environment that we get to talk to our customers.
Dan Adam, CIO, Extreme Networks [NasdaqGS-EXTR] And Todd Nicholson, VP-Vertical Market Business Units, Extreme Networks [NasdaqGS-EXTR]
With increased competitive pressures on traditional brick and mortar retailers due to the rapidly growing online ecommerce channels.
Alex Bordei, Director of Product and Development, Bigstep
More data speeds up the business decision by analyzing a multitude of key performance indicators and partly solves one of the core issues of offline retailers.
