retailciooutlook

Enterprise Architecture Means Thinking Business...

By Steven Van Wyk, CIO/COO, The PNC Financial Services Group

Addressing Retail's Unfulfilled Promise

By Lauren Mead, VP-Marketing, TrimeTrade Systems

The Face of Retail in the Digital Era

By Nate Kredich, COO, PIRCH

Technology Changes to Supply Chains Demand Good...

By Kevin Glynn, VP and CIO, DSC Logistics

ECM, "The Dragon" to Deliver Business Value

By Thomas Phelps IV, CIO & VP-Corporate Strategy, Laserfiche

ECM,

One key metric in realigning IT is the percentage of IT spend focused on “keeping the lights on” versus business innovation.

Journey from Intelligent Automation (IA) to Artificial Intelligence (AI)

By Sanjay Choubey, VP-IT, Briggs & Stratton

Journey from Intelligent Automation (IA) to Artificial Intelligence (AI)

A leaders in business or IT, automation has always been understood as an approach to manage cost and increase operational efficiency.

CX Strategies: A Shot In The Dark?

By Waves Mowatt-Kane, Director, Customer Experience, Amtrak

Empathy is the first tenet of Design Thinking. Using empathy is your opportunity to seek a deeper understanding of your customer.

Bringing the Power of Lithium-Ion for IoT and Edge Computing Applications through APC Smart-UPS

By Pankaj Sharma, Senior Vice President, Home & Business Networks, Schneider Electric

Bringing the Power of Lithium-Ion for IoT and Edge Computing Applications through APC Smart-UPS

With a wide array of products that provide reliable power and availability solutions for IT and communications technologies, APC delivers certainty in a connected world.

Latest E-commerce Trends Shaping Up

By Advait Kulkarni, IT Director, Cetera Financial Group

Latest E-commerce Trends Shaping Up

By 2020, it is estimated that the value of e-commerce sales will have topped $4 Trillion.

Measuring Success in Omni- Channel Customer Experiences

By Alice Sesay Pope, Sr. VP, Head of Contact Center & Customer Experience Officer, First Horizon National Corporation [NYSE: FHN]

Measuring Success in Omni- Channel Customer Experiences

Business Wire estimates that the digital transformation market will grow from $148.04 billion in 2015 to $392.15 billion by 2021.

Truly Autonomous AI Not Practical for Most Businesses

By Scott Horn, CMO, [24]7

Truly Autonomous AI Not Practical for Most Businesses

​Modern machines can neither handle every nuance of human interaction nor the diversity of human emotions.

Building Next-Generation Retail Operating Model

By Scott Welty, VP-Retail Strategy, JDA Software

Building Next-Generation Retail Operating Model

For many decades , a retail organization’s success or failure hinged upon its ability to react to market conditions.

Leveraging Technology to Better Connect the Human Element

By Russ Reynolds, CEO, Batteries Plus Bulbs

Leveraging Technology to Better Connect the Human Element

When discussing technology and its effects on human relations, we often refer to a phenomenon wherein mobile devices and computers are replacing face-to-face interaction.

Architect Your Business to Engage, Interact and Serve 'Things' as a New Customer Segment

By Don Scheibenreif, VP-Distinguished Analyst, Gartner

Architect Your Business to Engage, Interact and Serve 'Things' as a New Customer Segment

Internet-connected things will become your customers in the future. We believe embracing this future early will be a prime source of competitive advantage in the world of digital business.

Technology Pushing Cost Savings in Logistics

By E.R. Williams, Co-Founder and Technology Lead, Zipline Logistics

Today’s technology can’t tell you the best strategic decisions to make, but it can uncover the correlations and information you need in order to make those decisions yourself.

Rise of the Machine: AI Will Change CRM and How You Engage Your Customers Forever

By Dr. Volker G. Hildebrand, Global VP, SAP Hybris

Rise of the Machine: AI Will Change CRM and How You Engage Your Customers Forever

For many years, computers could play mathematical games like chess and the sheer computing horsepower was the key to their success.

Raising the Benchmark of a Good Customer Experience

By Djamel Toubrinet, Marketing Director, Americas–Retail, Cegid Group

Raising the Benchmark of a Good Customer Experience

Thriving retail brands nurture deeper connections with shoppers by building communities.

Harnessing The Power of Big Data: A Crucial Competitive Advantage for Brick-and-Mortar Retail

By Alex Bordei, Director of Product and Development, Bigstep

Harnessing The Power of Big Data: A Crucial Competitive Advantage for Brick-and-Mortar Retail

More data speeds up the business decision by analyzing a multitude of key performance indicators and partly solves one of the core issues of offline retailers.

Omni-channel: Revolution, Evolution, solution

By Wendy Liebmann, CEO, WSL Strategic Retail

Omni-channel: Revolution, Evolution, solution

Early this year when Target announced its financial results it struck me how quickly the world had changed.

Mobile Marketing and The Evolution Of E-commerce

By Marissa Tarleton, CMO, RetailMeNot, Inc

Mobile Marketing and The Evolution Of E-commerce

Consumers love to shop. However, the means and methods in which they find what they want continue to evolve.

New Editions