Retail CIO Outlook Weekly Brief
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Nicholas P. Resetar, Associate Attorney, Roetzel & Andress
Greg Petro, President and CEO, First Insight
Avi Eyal, Co-Founder and Managing Partner, Entree Capital
We are seeing fulfillment become more accepted with delivery to the home, collecting online orders in store and so forth.
Dr. Mark Chrystal, Chief Analytics Officer at rue21 & Co-Founder, MachineCore, Inc.
AI is going to grow up rapidly; Moore’s law may apply for a while, but its development will almost certainly outpace anything we have seen before.
Lockie Andrews, CIO/CDO, UNTUCKit
The retail industry has been slow to unite physical and digital (“phygital”) channels. COVID-19 accelerated digital and eCommerce adoption by at least ten years, causing supply
Kyu Cho, VP-Consulting Services, Nisum
Retailers know that omnichannel is the way of the future. Having a digital presence is table stakes at this point, with mobile and social commerce not far behind.
Joe Bobko, Vice President of Transportation, Boxed
Fortunately, we are in a stage where robotics and automation, irrespective of industries, are more a help in complementing the existing labor.
Lauren Freedman, SVP Digital Strategy/Chief Merchant, Astound Commerce
The competitive landscape is challenging and knowing one’s customer may be more important than ever before.
Gary Aliff, Senior Director, Salesforce Practice and Delivery Lead, Gap Inc. [NYSE:GPS]
Data driven, product focused, customer obsessed. This is what we at Gap Inc. aspire, in providing customer service in our contact centers.
Michael Adams, VP of IT, MarineMax
A new world order has slowly evolved, leaving many corporate technology teams unprepared to adapt to the critical new responsibilities they manage.
Matan Holander, VP Business Development
Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.
Paul Karras, CIO, Wilton Brands
Fundamentally CIOs role is to drive internal and external innovation through a process of influence in order to affect change and transformation.
Vennard Wright, CIO, WSSC (Washington Suburban Sanitary Commission)
Accounting for PCI requirements necessitates the need for significant planning up front, to develop and implement payment processing methods for customers and other entities.
Vishaal Melwani, CEO, Combatant Gentlemen
While data and analytics are two of the biggest factors that contribute to the success of retail, they’re also very easy to misinterpret.
Rekha (Sasirekha) Ramesh, SVP, Global Head of IT & Digital Strategy, Daymon Worldwide
The success of Pokémon GO brought Augmented Reality to the center stage and provided retailers a platform to reach its consumers in many creative ways.
Gael DE Talhouet, Vice President Brand Building, Essity GMBH
Contrarily to most legacy IT solutions and platforms, AI is not a tech tool that runs in the background. It is not an enabler that business and customer-facing people can ignore.
Warren Perlman, CIO, Ceridian
The role of the CIO is expanding and becoming more customer-facing, as the position plays a larger function in client acquisition and relations.
Christian Beckner, Senior Director, Retail Technology, National Retail Federation
Risk management practices will allow companies to remain nimble in adopting new IoT technologies that could transform their operations and impact their business performance positively.
